Cookie Policy
Last Updated: June 1, 2025
1. Introduction
This Cookie Policy explains how Panmedica Medical Distribution Ltd. ("HeySlim", "we", "us", or "our") uses cookies and similar technologies on our website (heyslim.co.uk) (our "Site"). This policy should help you understand what cookies and pixels are, how HeySlim uses them, how you can customize your preferences, and give an overview of what each cookie may be used for.
For more information about how we handle your personal data, please see our Privacy Policy. If you have any questions about this Cookie Policy, please contact us at privacy@heyslim.co.uk.
2. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can store a unique identifier, which can be used to recognise your computer or device when it returns to a website it has visited previously.
3. What Are Pixels?
Pixels (also known as web beacons or clear GIFs) are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an e-mail that we have sent them. They work with cookies to help us understand how you use our Site and to improve our advertising and services. Unlike cookies that are stored on your device, pixels are typically embedded invisibly on web pages or in emails and are temporary; they are 'removed' when you close your browser or the email.
4. How HeySlim Uses Cookies and Pixels
We use cookies and pixels for a variety of purposes, including to:
- Ensure our Site functions correctly (e.g., remembering items in your cart, keeping you logged in).
- Enhance your browsing experience on our Site.
- Understand how our Site is used (e.g., which pages are most popular, how users navigate the Site).
- Monitor the performance of our advertising campaigns and make them more relevant to you.
- Distinguish you from other users of our Site, which helps us to provide you with a good experience when you browse our Site.
Our cookies generally do not store financial information or information that directly identifies you (such as your name or address). Our use of pixels may involve sharing some personal details in an encrypted or pseudonymized format with our advertising partners, exclusively for managing advertisements on their platforms. We do not share financial or full address details for this purpose without explicit consent.
5. Types of Cookies We Use
We classify cookies into the following categories:
- Strictly Necessary Cookies: These cookies are essential for you to browse the Site and use its features, such as accessing secure areas of the Site and making purchases. Our e-commerce platform, Shopify, uses strictly necessary cookies to ensure the checkout process and other core functionalities work correctly. These cookies cannot be switched off in our systems.
- Functional Cookies: These cookies allow our Site to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, they can be used to remember your cookie consent preferences.
- Performance and Analytics Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often and if you receive error messages from web pages. This data helps us improve how our Site works. We use providers like Google Analytics for this purpose. All information these cookies collect is aggregated and therefore anonymous.
- Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks (e.g., Google, Facebook) with our permission. They remember that you have visited a website, and this information is shared with other organisations such as advertisers.
6. List of Cookies We May Use
Below is a list of some of the key cookies that we or our third-party service providers may use on our Site. Please note that this list is not exhaustive and may change over time as our Site and services evolve.
| Cookie/Provider | Type | Purpose | More Information / Privacy Policy |
|---|---|---|---|
| HeySlim (e.g., session_id, user_token) | Strictly Necessary / Functional | To maintain your session, remember login details, and store preferences like cart contents. | See our Privacy Policy. |
| Shopify (e.g., _shopify_*, _secure_session_id, cart_sig) | Strictly Necessary / Functional | Our e-commerce platform (Shopify) uses these cookies for core store functionality, including shopping cart, checkout, and fraud prevention. | Shopify Cookie Policy |
| Google Analytics (e.g., _ga, _gid, _gat) | Performance / Analytics | To collect information about how visitors use our Site, compile reports, and help us improve the Site. Cookies collect information in an anonymous form. | Google Privacy Policy Google Analytics Opt-out |
| Facebook Pixel (e.g., _fbp, fr) | Advertising / Targeting | To measure, optimize, and build audiences for advertising campaigns served on Facebook and Instagram. | Meta (Facebook) Data Policy |
| Google Ads (e.g., IDE, DSID) | Advertising / Targeting | To personalize ads on Google services and measure the effectiveness of our advertising campaigns. | Google Advertising Policies |
| Cookie Consent (e.g., cookie_consent_status) | Functional | To remember your cookie consent preferences. | N/A (First-party) |
This list aims to be representative. As our Site changes and our partners update their services, this list may also change. We endeavour to keep this list updated but cannot guarantee it will always be comprehensive. For third-party cookies, please refer to the respective provider's privacy and cookie policies for the most current information.
7. How Can You Change Your Cookie Preferences?
You have the right to choose whether or not to accept cookies (except for strictly necessary cookies). Most web browsers allow some control of most cookies through the browser settings. You can usually find these settings in the 'options', 'settings', or 'preferences' menu of your browser.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.youronlinechoices.eu.
Please note that if you choose to refuse or disable cookies, some parts of our Site may become inaccessible or not function properly. For example, you may need to re-enter login information multiple times to complete a checkout.
Many browsers also offer a "private browsing" or "incognito" mode. This will not have the same effect as blocking cookies entirely but provides an alternative method of reducing the performance of some tracking cookies.
For specific third-party advertising cookies, you may be able to opt-out via the Digital Advertising Alliance (DAA) AdChoices Program (for US users) or the European Interactive Digital Advertising Alliance (EDAA) (for EU users).
8. Cookies Set by External Parties / Third-Party Links
If you go on to a page on our Site that contains embedded content, for example, videos from YouTube or posts from social media platforms, you may be sent cookies from these websites. Additionally, if you share content from our Site to a network such as Facebook or Twitter, you may also be sent cookies from these websites.
We do not control the setting of these cookies, as it is managed by the external party. We suggest you check the relevant third-party website for more information about their cookies and how to manage them.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of any significant changes by posting the new Cookie Policy on this page and updating the "Last Updated" date. We encourage you to review this Cookie Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact our Data Protection Officer (or privacy team) at:
Email: privacy@heyslim.co.uk
You can also find more information about how we process your personal data in our Privacy Policy.